DELIVERY AND RETURN
DELIVERY AND RETURN
TERMS OF RETURN AND EXCHANGE
Our site prioritizes the protection of consumer rights. In this sense, any problems you experience regarding the products and services you experience while shopping on our Site are meticulously evaluated and resolved as soon as possible.
Return Process (Right of Withdrawal) :
Our products can be returned within 3 business days. Packaging is an important issue in this process. Since there is a high probability that the product will arrive to us broken, it is important that every packaging placed is in the same shape and complete. There is no refund if the product is broken or damaged when it reaches us. The shipping cost of the product to be returned belongs to the sender, that is, the buyer. All they have to do is inform us of the product they want to return. They will be able to get back to you as soon as possible and send you the information of the cargo company we have a contract with and send it at a discount. The refund will be made when the product reaches us without any problems. It depends on your bank and is deposited within 1-3 business days.
Please note that buyers are responsible for shipping until the returned products reach us.
Change Process :
Exchanged products can be exchanged within 3 business days after receipt by the buyer. Exchange cannot be made in case of a defect caused by the buyer or a decrease in the value of the goods. The shipping cost of the product to be exchanged belongs to the sender, that is, the buyer. It is sufficient for them to inform us of the product they want to change and the product to be replaced. They will be able to get back to you as soon as possible and send you the information of the cargo company we have a contract with and send it at a discount.
Please note that buyers are responsible for shipping until the exchanged products reach us.
Products that cannot be returned or exchanged:
The originality, hygiene and resaleability of the product must be maintained. For this reason, the products cannot be changed or refunded if they are damaged, damaged in packaging, used or similar.
-Contracts regarding goods or services whose prices change depending on fluctuations in financial markets and are not under the control of the seller or provider.
-Contracts regarding goods prepared in line with the consumer's wishes or personal needs.
- Products whose protective elements such as packaging, tape, seal, package cannot be used after delivery; Contracts regarding the delivery of goods that are not suitable for health and hygiene.
-Contracts regarding services whose performance begins with the approval of the buyer before the right of change expires.
Return conditions vary depending on consumer rights.
In case of a defect caused by the buyer or a decrease in the value of the goods, no refund or exchange can be made. However, if the product is damaged during delivery, rights such as direct return rejection arise by keeping a report with the cargo company. If damage occurs during transportation, it is also important to immediately identify and report the damage as a result of delivery. In all these stages, it is sufficient for the buyer to act in accordance with the rules in order to make returns and exchanges without any problems. It is necessary to keep a report with the cargo company.
How can I return or exchange?
Before sending the product to us, a form will be sent to you in order to inform us about the product you want to return or exchange. You must submit your request by filling out the return and exchange form. After our technical department sends you the return and exchange approval, we send you the information of the cargo company we have a contract with, so you can send it at a discount. You will be notified by phone or email confirmation information. All return and exchange shipping fees are the responsibility of the customer. If the products we receive are delivered in accordance with the exchange and return conditions, they will be replaced with the desired product or returned. Exchange or refund will be processed on the day we receive the product.
What payment options can I use?
Thanks to “Pay with iyzico”, you can pay easily and securely. We offer alternative payment methods such as credit card, Protected Wire Transfer/EFT and iyzico balance.
Payment by Balance:
Cardless and instant payment experience thanks to the iyzico balances you upload to your iyzico accounts during your shopping.
Payment by Hidden Card:
One-step payment experience. With the card storage feature, you can complete your payments without having to enter your card information.
Payment by Protected Wire Transfer/EFT:
You can choose the bank information you want to pay and pay securely.
DELIVERY INFORMATION
Due to the different features of the products offered in the categories on our site, shipping and delivery conditions may change from time to time. Products in stock are delivered within 3 working days. Products that have no stock are completed and delivered within 7-15 working days.
Shipping costs belong to us. Happy shopping!